Returned Goods Policy
We want you to shop with confidence. If something isn't right, we'll make it easy to get sorted.
How It Works
- Open your order confirmation email and click "View Order" to access your order page.
- Click "Request Return" and follow the prompts.
- Once approved, you'll receive a prepaid return label by email.
- Ship it back and we'll process your refund within a few business days of receiving it.
Need help? Email us at support@partstoday.com with your order number and we'll take care of you. Our team responds Monday through Friday.
Return Policy
We accept returns within 30 days of the delivery date on most new, unused items in their original packaging. To be eligible, items must be in resalable condition and must not have been installed, used, or damaged.
Exceptions (final sale, no returns):
- Electrical parts
- Special orders
- Clearance items
Condition & Inspection
All returns are inspected when they arrive at our warehouse. Returns that do not meet our condition requirements may be subject to a restocking fee or denied a refund entirely.
This includes items that:
- Have been installed or show signs of use
- Arrived damaged due to mishandling, improper installation, or any cause not related to shipping
- Were swapped, meaning the part number, serial number, or contents do not match what was originally shipped
- Are missing original packaging, hardware, or included accessories
- Show signs of modification or tampering
If a return does not meet these requirements, we reserve the right to issue a partial refund or return the item back to you.
Labor & Installation Costs
We are not responsible for any labor, installation, or diagnostic costs associated with a part, regardless of the outcome. This includes situations where a part was installed and found to be incompatible, defective, or incorrect.
We strongly recommend verifying compatibility before installation. Once a part has been installed, it is no longer eligible for return.
Defective Parts
If your part arrives defective or stops working under normal use, that is handled separately from a standard return. Please contact us at support@partstoday.com with your order number and a description of the issue so we can make it right through a replacement or warranty claim.
Please note: Defective claims are not the same as physical damage caused by mishandling, improper installation, or misuse. Those situations are not covered under a defect claim.
Wrong Item or Shipping Error
If you received the wrong part or there was an error on our end, we'll cover the return shipping and make it right at no cost to you.
To get started:
- Email us at support@partstoday.com
- Include your order number
- Attach a photo of the item you received, including any visible part numbers or labels
Refunds
Once your return is received and inspected, refunds are processed within 3 to 5 business days and issued back to the original payment method used at checkout. Please allow an additional 3 to 5 business days for your bank or card issuer to post the credit.
If you have not received your refund after 10 business days, please reach out to us at support@partstoday.com and we'll look into it. Our team responds Monday through Friday.
Restricted Items
Certain items cannot be returned due to safety and regulatory requirements. These items are final sale.
This includes but is not limited to:
- Refrigerants
- Sealed system components
- Any products classified as hazardous materials
If you have a question about whether a specific item is restricted before purchasing, please contact us at support@partstoday.com.
Why It's Easy With Us
- Prepaid return labels on all eligible returns
- No restocking fees on eligible returns
- Fast refunds processed within a few business days
- Friendly support Monday through Friday