1. What types of parts do you sell?
We carry genuine OEM parts and equipment for Appliances, HVAC systems, and Plumbing. That means you get the same high-quality parts the manufacturers use, no knock-offs or substitutes.
2. Do you only sell to professionals?
No! We sell to both homeowners and professionals. Whether you're a DIYer fixing your own appliance or a service tech ordering for a customer, we've got you covered.
3. What are your customer support hours?
Our team responds within 1 to 3 business days, Monday through Friday.
- If you reach out over the weekend, we'll get back to you on the next business day.
- Email: support@partstoday.com
- Phone: 888-798-7278
4. How much does shipping cost?
- Orders over $50 ship free.
- Orders under $50 ship for a flat $4.99.
5. How fast will my order arrive?
We ship from multiple U.S. warehouses, so most orders arrive in two days or less. You'll also get tracking info once your order ships.
6. Do you ship internationally?
Currently, we ship within the Continental United States only.
7. Can I return a part if I don't need it?
Yes, we accept returns within 30 days of delivery on most new, unused items in their original packaging.
- Items must be in resalable condition and must not have been installed, used, or damaged.
- Electrical parts, special orders, and clearance items are final sale.
- For full details visit our Returned Goods Policy page.
8. What if I ordered the wrong part?
No worries! We make exchanges easy. Reach out to our support team and we'll help you get the right part quickly.
9. What if my item arrives damaged or incorrect?
Contact us right away with photos of the issue and we'll make it right with a replacement or refund.
10. How can I contact customer support?
The best way to reach us is at support@partstoday.com.
- You can also reach us by phone at 888-798-7278.
11. How do I know if a part fits my appliance?
Check the model number on your appliance before purchasing.
- Usually found on a label inside the door, on the back of the unit, or behind the kick plate.
- Most listings include a compatible makes and models list.
- Not sure? Email us at support@partstoday.com with your model number and we'll help.
12. Can I change or cancel my order after it's been placed?
Contact us at support@partstoday.com as soon as possible and we'll do our best to help before it ships.
- We process orders quickly and cannot guarantee changes once submitted.
- If already shipped, you'll need to go through our standard return process once it arrives.
13. What if my part arrives defective?
Contact us at support@partstoday.com with your order number and a description of the issue.
- We'll work with you on a replacement or warranty claim.
- Defective claims are separate from damage caused by mishandling, improper installation, or misuse.
- Not sure which applies? Just reach out and we'll help you figure it out.